ABOUT THE ARTISAN PROCESS
From planning to installation and beyond, the Artisan process guarantees our customers unparalleled quality and support.
WE MAKE IT QUALITY.
We guarantee that our systems are built safely, built to code and built to last. Since the solar panels we sell can last up to 40 years, we build the system to last just as long using quality parts and solid installation methods.
The workmanship of our systems is warrantied for ten years, and the products we use carry manufacturers’ warranties of up to 25 years. We also provide free check-ups and product support in the first year, so you are covered during the break-in period of your system.
- Each and every system carries a five-year workmanship guarantee. This means our union-trained certified electricians stand behind their work.
- For the first five years, your system’s power production is guaranteed to be what we say it will be. Your proposal’s production numbers will be true and accurate, or we will pay you the difference.
WE MAKE IT AFFORDABLE.
Artisan designs around your budget and financial goals. Big or small, we work with you to get the best return on your investment by engineering a system for your goals. Then, we show you how the financials of the system work in your favor. We will help you …
- Apply for financing
- Receive the maximum incentives and subsidies.
- Explain how solar increases the value of your home or business.
WE MAKE IT SIMPLE.
Even before we meet you at your home, we generate a preliminary proposal of solar options. That way, when we meet you we will have something to discuss. Our site survey allows us to get information from you about what you want and also allows us to look at your home. Then, we will give you an adjusted proposal with numbers that we can guarantee.
We will explain the features of your user-friendly system and how to get maximum benefit out of your investment. Unlike a lot of other solar contractors, Artisan Electric fills out and files all paperwork necessary to ensure you receive every incentive and subsidy for which you are eligible.
One on-site consultation and you’ll understand why customers throughout the region choose Artisan.
My name is Evan Leonard and I’m Vice-President of Artisan Electric and today I’m going to talk about the process of going solar with Artisan. When you first contact Artisan we’ll ask for some basic information that we use to create your preliminary proposal. So, when we come out to do a site assessment, we’ll come out with that proposal and go through it with you step-by-step.
The preliminary proposal models different system types for you and goes through the module type, pricing, kilowatt hour production, general payback and we also go through in detail the incentives that are available to you in Washington State. Also, while on site, we’ll look at your sun access. We’ll take measurements on your roof. We’ll look at your electrical system and look at your usage and we’ll take that information and email you an adjusted proposal that looks very similar to the preliminary proposal, it’s just with adjusted numbers. So, when you decide upon a system, we’ll send you a contract and the contract will go through the price, the scope of work, the estimated installation date and it also goes into detail about our 5-year production guarantee.
Usually, installation takes two to three days depending upon the size of the system and the difficulty. Once we’re done, we’ll go through all the paperwork with you and make sure everything is finalized. We’ll get you through inspection and then we’ll schedule an exit interview. Myself or one of my colleagues will come out and walk you through the system. We’ll walk you through how the system works. We’ll look at your monitoring system. We’ll answer any questions you might have.
Artisan has some of the best follow-up in the industry. We’ll schedule a one-year check-up where we come out with your actual production for the last year and we’ll measure it against what our predictions were and see how you did. If you didn’t hit the numbers we said you’d hit, we actually pay you the difference in both net metering and in the production incentive, so you can’t lose.